RETURNS & EXCHANGES

WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

Returns and exchanges must be made within the guidelines in our RETURN policy.
All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped. 

WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?

Once an order is placed at JoviLeather.com, you cannot make changes. Please contact our customer service representatives at +6019 949 1929 or email to jovileather@gmail.com for assistance.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at JoviLeather.com. Please contact our customer service representatives at +6013 760 7065 or email to jovileather@gmail.com for assistance.

DOES MY PURCHASE COVERED UNDER WARRANTY?

YES, all items purchased from official JOVI website or authorised seller will be covered within 30 days warranty period. Kindly refer our WARRANTY policy below.