Frequently Asked Questions
You may find some answers to your questions here
What should I expect after I placed my order?
Upon order completion, you will receive email order confirmation. As for the delivery process, it will take up to 4-6 days (due to personalization).
Where can I check my tracking number?
Tracking number will only be sent through email. This is done after 2-4 days order completion. Kindly check email from EasyParcel.
What if I am not pleased with my order?
Returns and exchanges must be made within the guidelines in our return policy. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped. Please take note, Free Gifts are non-refundable, returnable or exchangeable.
Some cool info for you
01.
What if I need to amend my order details after I place the order?
Once an order is placed at jovileather.com, you cannot make changes. Please email our customer service representatives at support@jovileather.com for assistance.
02.
What should I do if I received damaged Items?
If you received faulty or defects items, kindly contact us through email (support@jovileather.com) immediately within 7 days of receiving.
03.
What should I do if I received damaged Items?
Customer satisfaction is our goal at jovileather.com. Please email our customer service representatives at support@jovileather.com for assistance.
04.
How long does my order covered under warranty?
Every item has a different warranty period, range from 30 Days to 369 Days. This information can be found in each product page.
05.
What is covered & not covered under warranty?
The warranty includes only the leather material and metal hardware pieces. Some examples are; leather peeling, discolouration and broken metal hardware. The warranty does not include the material other than leather, scratches on leather due to usage and scratches on metal hardware.
I Didn't find the anwers I was looking for. What should I do?
Kindly email us at support@jovileather.com for your queries, and we will respond in 24 hours (business days only).
