Upon order completion, you will receive email order confirmation. As for the delivery process, it will take up to 4-6 days (due to personalization). 

Tracking number will only be sent through email. This is done after 2-4 days order completion. Kindly check email from EasyParcel.

Returns and exchanges must be made within the guidelines in our return policy.
All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped. 

Please take note, Free Gifts are non-refundable, returnable or exchangeable.

Once an order is placed at jovileather.com, you cannot make changes. Please email our customer service representatives at support@jovileather.com for assistance.

Customer satisfaction is our goal at jovileather.com. Please email our customer service representatives at support@jovileather.com for assistance.

Every item has a different warranty period, range from 30 Days to 369 Days. This information can be found in each product page.

The warranty includes only the leather material and metal hardware pieces. Some examples are; leather peeling, discolouration and broken metal hardware. 

The warranty does not include the material other than leather, scratches on leather due to usage and scratches on metal hardware.

Yes, of course you can. Follow these simple steps:

1. Check the availability of products at https://jovileather.com/shop/ . Make sure your selected items are in stock.
2. Payment to be made into Maybank account NAS GLOBAL INTEGRATED (5515 7530 7388) 
3. Email the receipt and your selected item to support@jovileather.com within 12 hours after payment completed.
4.  Wait for email confirmation from our representative.