Frequently Asked Questions​

You may find some answers to your questions here

What should I expect after I placed my order?

Upon order completion, you will receive email order confirmation. As for the delivery process, it will take up to 4-6 days (due to personalization). 

Where can I check my tracking number?

Tracking number will only be sent through email. This is done after 2-4 days order completion. Kindly check email from EasyParcel.

What if I am not pleased with my order?

Returns and exchanges must be made within the guidelines in our return policy. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.  Please take note, Free Gifts are non-refundable, returnable or exchangeable.

Some cool info for you

01.

What if I need to amend my order details after I place the order?

Once an order is placed at jovileather.com, you cannot make changes. Please email our customer service representatives at support@jovileather.com for assistance.

02.

What should I do if I received damaged Items?

If you received faulty or defects items, kindly contact us through email (support@jovileather.com) immediately within 7 days of receiving.

03.

What should I do if I received damaged Items?

Customer satisfaction is our goal at jovileather.com. Please email our customer service representatives at support@jovileather.com for assistance.

04.

How long does my order covered under warranty?

Every item has a different warranty period, range from 30 Days to 369 Days. This information can be found in each product page.

05.

What is covered & not covered under warranty?

The warranty includes only the leather material and metal hardware pieces. Some examples are; leather peeling, discolouration and broken metal hardware.  The warranty does not include the material other than leather, scratches on leather due to usage and scratches on metal hardware.

I Didn't find the anwers I was looking for. What should I do?

Kindly email us at support@jovileather.com for your queries, and we will respond in 24 hours (business days only).