Returns and exchanges must be made within the guidelines in our return policy.
All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped. 

Please take note, Free Gifts are non-refundable, returnable or exchangeable.

Once an order is placed at jovileather.com, you cannot make changes. Please contact our customer service representatives at +6010 829 5593 or email to support@jovileather.com for assistance.

Customer satisfaction is our goal at jovileather.com. Please contact our customer service representatives at +6010 829 5593 or email to support@jovileather.com for assistance.

Every item has a different warranty period, range from 30 Days to 369 Days. This information can be found in each product page.

The warranty includes only the leather material and metal hardware pieces. Some examples are; leather peeling, discolouration and broken metal hardware. 

The warranty does not include the material other than leather, scratches on leather due to usage and scratches on metal hardware.