F.A.Q

Ruangan F.A.Q memaparkan beberapa soalan lazim beserta jawapan yang biasa ditanya oleh pelanggan kami terutamanya berkaitan dengan pembelian di laman web JOVILEATHER. Sekiranya jawapan yang anda cari tiada di ruangan ini, sila hubungi kami di SINI.


WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

Returns and exchanges must be made within the guidelines in our RETURN policy.
All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped. 

WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?

Once an order is placed at JoviLeather.com, you cannot make changes. Please contact our customer service representatives at +6019 949 1929 or email to jovileather@gmail.com for assistance.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at JoviLeather.com. Please contact our customer service representatives at +6013 760 7065 or email to jovileather@gmail.com for assistance.

DOES MY PURCHASE COVERED UNDER WARRANTY?

YES, all items purchased from official JOVI website or authorised seller will be covered within 30 days warranty period. Kindly refer our WARRANTY policy below.

HOW TO TRACK MY SHIPMENT?

Kindly refer to TRACK MY ITEMS tab in our web page.

HOW LONG DOES IT NORMALLY TAKES TO RECEIVE MY ITEMS?

Please expect 2-5 working days after to receive items upon payment clearance.

CAN I SHIP TO OVERSEAS (OUTSIDE MALAYSIA)?

At this moment, we DO NOT support International Shipping. However, you may contact us via email jovileather@gmail.com to discuss further.

WHAT COURIER ARE YOU USING FOR SHIPMENT?

In most cases, we will be using POSLAJU courier integrated with EasyParcel.

CAN I PAY BY USING CASH DEPOSIT MACHINE (CDM)?

YES, we will make things easier for you. Once you complete your transaction, kindly submit the proof of payment and shipping details to jovileather@gmail.com or +6013 760 7065 (WhatsApp).

CAN I USE CREDIT CARD TO MAKE PURCHASE?

YES, credit card is now supported. You can also make purchase using VISA, MasterCard or PayPal.

DOES THE PRICE MENTIONED INCLUDE SHIPPING?

YES, all the prices shown include shipping cost within Malaysia.


Sekiranya jawapan yang anda cari tiada di ruangan ini, sila hubungi kami di SINI.