Get Dhea Tag at only RM39 with Purchase of Elise Wallet

This section shows the related questions that are frequently asked by our customers, especially in regards to online purchasing. If you cannot find answers to your questions here, do not hesitate to contact us HERE.


WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

Returns and exchanges must be made within the guidelines in our return policy.
All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped. 

Please take note, Free Gifts are non-refundable, returnable or exchangeable.

WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?

Once an order is placed at JoviLeather.com, you cannot make changes. Please contact our customer service representatives at +6010 829 5593 or email to support@jovileather.com for assistance.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at JoviLeather.com. Please contact our customer service representatives at +6010 829 5593 or email to support@jovileather.com for assistance.

DOES MY PURCHASE COVERED UNDER WARRANTY?

YES, all items purchased from official JOVI website or authorised seller will be covered within 30 days warranty period. 

HOW TO TRACK MY SHIPMENT?

Kindly refer to TRACK MY ITEMS tab in our web page.

HOW LONG DOES IT NORMALLY TAKES TO RECEIVE MY ITEMS?

Please expect 2-5 working days after to receive items upon payment clearance.

CAN I SHIP TO OVERSEAS (OUTSIDE MALAYSIA)?

At this moment, we DO NOT support International Shipping. However, you may contact us via email cs.jovileather@gmail.com to discuss further.

WHAT COURIER ARE YOU USING FOR SHIPMENT?

In most cases, we will be using POSLAJU courier integrated with EasyParcel.

CAN I PAY BY USING CASH DEPOSIT MACHINE (CDM)?

YES, we will make things easier for you. Once you complete your transaction, kindly submit the proof of payment and shipping details to jovileather@gmail.com or +6013 760 7065 (WhatsApp).

CAN I USE CREDIT CARD TO MAKE PURCHASE?

YES, credit card is now supported. You can also make purchase using VISA, MasterCard or PayPal.

DOES THE PRICE MENTIONED INCLUDE SHIPPING?

YES, all the prices shown include shipping cost within Malaysia. However, depending on the sales season, the shipping cost might be incurred.


WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

Returns and exchanges must be made within the guidelines in our return policy.
All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped. 

Please take note, Free Gifts are non-refundable, returnable or exchangeable.

WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?

Once an order is placed at JoviLeather.com, you cannot make changes. Please contact our customer service representatives at +6010 829 5593 or email to support@jovileather.com for assistance.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at JoviLeather.com. Please contact our customer service representatives at +6010 829 5593 or email to support@jovileather.com for assistance.

DOES MY PURCHASE COVERED UNDER WARRANTY?

YES, all items purchased from official JOVI website or authorised seller will be covered within 30 days warranty period. 

HOW TO TRACK MY SHIPMENT?

Kindly refer to TRACK MY ITEMS tab in our web page.

HOW LONG DOES IT NORMALLY TAKES TO RECEIVE MY ITEMS?

Please expect 2-5 working days after to receive items upon payment clearance.

CAN I SHIP TO OVERSEAS (OUTSIDE MALAYSIA)?

At this moment, we DO NOT support International Shipping. However, you may contact us via email cs.jovileather@gmail.com to discuss further.

WHAT COURIER ARE YOU USING FOR SHIPMENT?

In most cases, we will be using POSLAJU courier integrated with EasyParcel.

CAN I PAY BY USING CASH DEPOSIT MACHINE (CDM)?

YES, we will make things easier for you. Once you complete your transaction, kindly submit the proof of payment and shipping details to jovileather@gmail.com or +6013 760 7065 (WhatsApp).

CAN I USE CREDIT CARD TO MAKE PURCHASE?

YES, credit card is now supported. You can also make purchase using VISA, MasterCard or PayPal.

DOES THE PRICE MENTIONED INCLUDE SHIPPING?

YES, all the prices shown include shipping cost within Malaysia. However, depending on the sales season, the shipping cost might be incurred.


 

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